Reference

Clear Legal Rules Before You Join

Our legal page explains how your account, wallet records, privacy choices, and service access are handled before you open an account.

Indonesia access termsAccount record requestsDANA legal receiptsQRIS transaction logs

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What Our Legal Terms Mean

atome88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms set the conditions for using your account, checking wallet records, asking for data changes, and contacting us about access decisions. We keep this page focused on the rules that affect your relationship with us, not on broad lobby features. If a law, court

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order, payment rail request, or account-security check requires action, we may pause access while we verify the related record. We ask you to keep your registered name, phone number, and payment profile accurate because mismatched details can delay withdrawals, data updates, or account recovery. Where availability
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is discussed, it depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACTS

Reach Us About Account Rights

Legal questions need a clear path, so we separate account help from rights requests and payment-record checks.

Live chat legal triage Use live chat from 09:00 to 23:00 WIB when you need help finding the right legal request path. We log the chat ID so your later email or account ticket connects to the same case.

Email for records Send record requests by email when you need wallet logs, profile correction, or account-status reasons. We ask for your username and registered mobile number before sharing details tied to your legal account history.

Account menu ticket Open Account > Help > Legal Request when you are signed in and need a traceable ticket. This path attaches your account ID automatically, which helps us check identity before changing stored details.

DATA HANDLING

How Legal Requests Are Checked

We handle legal requests through identity checks, account logs, payment traces, and device-session records.

Identity match

Before we change profile data or release account records, we compare your request with the registered phone number, email, username, and payment name already on file. This reduces the chance of another person altering your account.

Payment traces

DANA, OVO, GoPay, QRIS, and bank transfer records are stored with timestamps, transaction references, and wallet status. If you question a legal payment record, we check those fields before replying.

Cookie choices

We use cookies for login sessions, language preference, fraud checks, and basic site measurement. You can clear cookies in your browser, though a fresh login and security check may be required afterward.

Device sessions

Your active sessions can be checked from Account > Security, where you can end a session that you do not recognize. We may also end sessions during legal or account-safety checks.

Record retention

We keep account and wallet records for operational, legal, and payment-dispute reasons. When retention is no longer needed, records may be deleted, anonymized, or kept in limited form as local law requires.

Change requests

If your name, phone number, or email is wrong, contact us before sending a withdrawal request. We may ask for extra checks when the requested change affects identity, wallet history, or account access.

Common Legal Questions Answered

These answers cover the legal issues we hear most often before and after account creation. They explain access rules, data handling, payment records, and how to ask us for changes without mixing legal requests with general lobby questions.

You may open an account only where local law permits access to this kind of service. We may ask for account details or pause access if eligibility, location, or payment records need checking.

We keep profile details, login records, wallet transactions, support tickets, and security actions linked to your account. These records help us answer rights requests, resolve payment disputes, and apply legal restrictions when required.

Yes. Contact us through Account > Help > Legal Request or email support with your username and registered phone number. We check identity before changing names, mobile numbers, email addresses, or payment-linked details.

Send the transaction date, amount, account ID, and payment rail name, such as DANA, OVO, GoPay, or QRIS. We compare your request with stored wallet logs before sharing a reply.

Access may be paused if a payment dispute, identity mismatch, security alert, or local-law issue needs checking. We use the pause to protect account records while our team reviews the relevant evidence.

Cookies help keep you signed in, remember site preferences, and support account-security checks. You can clear them in your browser, but you may need to sign in again and pass extra verification.

Live chat is available from 09:00 to 23:00 WIB for routing, while email and account tickets are checked in queue. Complex legal or payment-record requests can take longer when identity checks are required.

Clear Legal Rules Before You Join

Reach Us About Account Rights

How Legal Requests Are Checked

Identity match

Payment traces

Cookie choices

Device sessions

Record retention

Change requests

Common Legal Questions Answered

01 Who can open an account under these legal terms?

02 What legal records do you keep about my account?

03 Can I ask atome88 to correct my account details?

04 How do I request wallet records for DANA or QRIS?

05 Why might my account access be paused for legal reasons?

06 How do cookies affect my legal and privacy choices?

07 How quickly do you answer legal contact requests?

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