Reference

atome88 Syarat dan Ketentuan Akun Indonesia dan Penggunaan Layanan

Our Syarat dan Ketentuan set the rules for your account, wallet use, and access on atome88.

Account RulesLocal AccessWallet ChecksMobile/Desktop
atome88 atome88 Syarat dan Ketentuan Akun Indonesia dan Penggunaan Layanan
HELP DESK PATHS

Get Help With a Clause

If a clause is unclear, we keep the contact path direct. Send the request by Live Chat, WhatsApp, or email, and we answer in the same thread so you can track what…

Live Chat Use Live Chat when you want a quick read on a clause, a record check, or a request linked to your account. We reply in the same session during 09:00-23:00 WIB, and we may ask for your registered email first.
WhatsApp Send WhatsApp messages for term questions tied to payment records, device access, or a name change request. We keep the thread tied to your profile so you can follow the same case without repeating the details.
Email Email works well when you need a written trail for a correction, a copy of a rule, or a notice about account closure. We answer in plain language and use the mailbox linked to your account.
RECORDS AND ACCESS

How We Handle Your Records

We keep this policy area tight: account data is stored only for the period needed to run access checks, record requests, and handle disputes tied to your profile.

Data scope

We store only the account details, contact details, and request history needed to check access and resolve term-related cases. If a record is no longer needed, we remove it according to the retention period that applies.

Cookies

Session cookies remember your login state, language choice, and device path on mobile or desktop. They help us keep the session steady while you move between pages, and they clear when the session ends or you sign out.

Account security

We check the password, email, and device trail before any term-sensitive change. That extra step helps us confirm it is really you when the request affects account access, contact details, or the way a record is used.

Retention

Retained logs help us settle disputes, compare wallet records, and answer a later question about a term decision. We keep those logs only for the period needed to finish that work and follow the rule that applies.

Change requests

For corrections, send the request from the registered email and include the account ID, the date, and the change you want. We use that thread to verify the request before we touch the record.

Contact path

If you want a clause checked against your account, send it through Live Chat, WhatsApp, or email. We keep the reply in the same thread, and local law always controls where access is allowed.

Questions About Account Terms

These questions focus on account access, record changes, and how the terms apply when you use the site from Indonesia. If your case needs a manual check, Live Chat and WhatsApp are open from 09:00-23:00 WIB, and email stays open for written requests whenever you need a paper trail. We will point you to the clause that fits your request and keep the reply tied to the same thread.

They cover how you open an account, use the lobby, send changes, and confirm records. The same rules apply to live dealer tables, slot rooms, and crash games, and access stays limited to places where local law permits.

They apply as soon as you create an account or submit a request tied to your profile. If you use DANA, OVO, GoPay, or QRIS, the name on the request must match the name on the account.

No. We only keep access open where local law permits. If a region blocks the service, the page will not move forward, and we cannot process account actions from that location.

Send the request from your registered email, include the account ID, and say which record needs changing. We check the name, the device trail, and the request history before we confirm any update.

Cookies remember your login state, the device path you used, and the page language. They help us keep the session stable on mobile or desktop, and you can clear them after you sign out.

Live Chat, WhatsApp, and email handle terms questions every day from 09:00-23:00 WIB. Use the channel you prefer, and we will keep the reply tied to the same request so nothing gets lost.

Yes. DANA, OVO, GoPay, and QRIS requests follow the same account rules, so the name, timing, and record details must line up before we accept the action.